Seller Agreement

This Seller Agreement (the "Agreement") is between you, the independent food seller ("you", the "Seller"), and ShobShob Technologies Inc. ("ShobShob", "we", "us"), a corporation incorporated under the Canada Business Corporations Act (corporation no. 1804384-1) with its registered office at 150 Evergreen Mount SW, Calgary, AB T2Y 0L8. It governs your use of the ShobShob marketplace to sell food you prepare. You accept this Agreement by checking the acceptance box when you sign up to sell on ShobShob, or when we ask you to accept an updated version; we record the version you accepted and when. It applies together with our Terms of Service and Privacy Policy; if this Agreement conflicts with the Terms of Service on a seller-specific topic, this Agreement governs.

This Agreement is written and agreed to in English. Translations of seller guides and onboarding screens are provided only to help you understand; the English text is the official version.

1. What ShobShob is — and is not

ShobShob is a marketplace venue that connects you with customers and facilitates discovery, ordering, and payment processing. Each order is a contract of sale directly between you and the customer. You are the merchant of record for every sale: payment for your orders settles into your own Stripe account (see section 7), and you are the supplier of the food. ShobShob is not a party to the sale, is not your agent or employer, and does not produce, prepare, store, inspect, or test any food. You operate an independent business: nothing in this Agreement creates an employment, agency, partnership, joint-venture, or franchise relationship, and you are free to sell through other channels.

2. Eligibility, licences and permits, and proof on request

Who can sell. To sell on ShobShob you must be at least 18 years old, reside in Alberta, and prepare food in a home kitchen, or in a licensed commercial or shared kitchen, located in the City of Calgary. You are solely responsible for identifying, obtaining, maintaining, and complying with every licence, permit, approval, registration, training, insurance, labelling, food-safety, and other legal requirement that applies to your business, premises, food, preparation methods, sales channels, pickup, or delivery. You must not offer or fulfil an item unless you are legally permitted to do so.

Joining ShobShob. Your kitchen is added to ShobShob when you sign up and accept this Agreement. ShobShob does not approve, inspect or verify your kitchen, your food, or your licences and permits before or after that. Being on ShobShob is not a government, safety or compliance approval.

City of Calgary and AHS requirements. Selling food in Calgary is regulated. The City of Calgary, Alberta Health Services (AHS) and the Government of Alberta set the requirements and decide how they apply to you; ShobShob does not. Depending on your food, your kitchen and how you sell, the requirements you must meet before you sell may include:

• a City of Calgary business licence for your food business, including a home-based food business;
• the City's approval of the place where you prepare food, such as a Home Occupation – Class 1 or Class 2 approval or a development permit, and any building, fire or other approval the City requires with it;
• if you prepare food at home under Alberta's rules for low-risk home-prepared food, every condition of those rules, including which foods qualify, how and where they are prepared, who they may be sold to, and how they are labelled;
• for any other food, an AHS food handling permit for the food establishment where it is prepared, together with any plan review, inspection, approval or permit condition AHS requires;
• food-safety training or certification, where the law or your permit requires it;
• if you prepare food in a commercial or shared kitchen, that kitchen's permit and its operator's rules; and
• any other licence, permit, notice or approval that applies to where and how you sell, hand over or deliver food.

This list describes the main City and AHS requirements in general terms. It is not a complete statement of the law and is not advice about your situation. Confirm what applies to you with the City of Calgary and AHS.

Commercial or shared kitchens. If you prepare food in a commercial or shared kitchen, you must say so when you sign up and tell us promptly if you move to another kitchen. You must be allowed to prepare and sell food there under the kitchen operator's rules, and you may offer customer pickup there only where the operator allows it. Customers can order from you only while ShobShob holds, for that kitchen, the Alberta Health Services food handling permit details described in section 4 — the permit number and a copy, your permitted-establishment confirmation, and our team's record of the permit's current term — for all of your food, not only higher-risk food. Until then your kitchen may be shown but cannot take orders.

Your promises. When you sign up, you represent and warrant that all information you give ShobShob is accurate and current. You also represent and warrant that, before you sell any food through ShobShob and for as long as you sell, you hold every City of Calgary licence and approval that applies to your food business, including a City of Calgary business licence and the City's approval of the place where you prepare food, and every Alberta Health Services approval or permit that applies to your food. Before you list, offer or fulfil an item, and for as long as you continue to sell, you represent and warrant that you satisfy all requirements that apply to that item and to your activities. You must tell us promptly if a licence, permit, approval, registration, training, or insurance requirement expires, is suspended, is revoked, or no longer covers your activities, and you must immediately stop the affected activity until compliance is restored. Stripe identity or payout verification does not verify your licensing, food-safety, or other regulatory compliance.

Numbers and documents. Licence and permit numbers and documents are not required to sign up. ShobShob does not ask for your City of Calgary business licence number before customers can order from you; holding that licence is your responsibility under this section. The Alberta Health Services food handling permit is different: this section and section 4 say when ShobShob must hold its details before you can list or sell. You may voluntarily submit current evidence, and ShobShob may request it. Evidence you submit is not published or shown to customers. Any review ShobShob performs is limited to what we tell you we checked. It is not a government approval, safety certification, inspection, endorsement, or confirmation that a credential is authentic, remains valid, or covers every item or activity you offer.

Proof on request. ShobShob may ask you at any time for current proof of any licence, permit, approval, registration, training or insurance that applies to your business, such as a copy of your City of Calgary business licence, your Home Occupation approval, your AHS food handling permit or your food-safety training certificate. We may ask at random, periodically, because of a risk, a complaint or an inconsistency, or because a regulator or an insurer asks us to, whether or not anything has prompted the request. You must give us reasonably satisfactory current proof within the period stated in our request, and answer the questions we need to understand what it covers. That period will be at least 7 days, unless a safety concern, a legal duty or a regulator's request reasonably requires a shorter one. Where lawful, we may contact an issuing authority about evidence you provide; that contact is an inquiry, not an authentication of your credentials. We may hide listings, pause new orders, or suspend or terminate your account while a proof request or review is pending or if you refuse to cooperate, miss the stated deadline, provide proof that is invalid, expired, contradictory, altered, or falsified, or otherwise breach this Agreement. We may act immediately where a safety concern, legal duty, or regulator request reasonably requires it. A ShobShob review does not transfer your responsibility to us or represent continuing compliance. Requirements are set by the City of Calgary, AHS, the Government of Alberta, and other applicable authorities and can change; always confirm the current rules directly with them. If they change, what applies to you changes with them, and ShobShob may change what it asks you for and which food it lists without a permit on file; we will tell you when we do. Nothing in this section transfers or excludes ShobShob's own obligations under applicable law.

3. Food safety & your responsibilities

You are solely responsible for the safety, preparation, handling, storage, packaging, labelling, and quality of every item you sell. Whenever you offer or fulfil an item, you attest that you follow safe food-handling practices — especially for higher-risk savoury items — and understand that you are responsible for the safety of the food you prepare. You must:

• Comply with all applicable food-safety laws, including Alberta's food regulations and any AHS conditions on your approval or permit;
• Label products as the law requires for the kitchen you prepare them in — for food prepared in a home kitchen, that includes the home-kitchen notice, "not for resale", product and seller identification, date and contact information — and in every case with a complete ingredient list with allergens (you are responsible for the content, accuracy, and completeness of every label your food and packaging require, including a Nutrition Facts table where one is required; ShobShob does not approve labels or confirm that they meet labelling requirements);
• Immediately stop selling and notify us if you learn of a suspected foodborne-illness incident, contamination, or any recall affecting your ingredients; and
• Cooperate in good faith with any food-safety investigation by AHS, the City of Calgary, or ShobShob.

4. Listings, ingredients & allergens

Everything in a listing must be accurate and not misleading: title, description, photos (which must be of food you actually make), price, portion, category, dietary tags, preparation time or lead time, and days offered. For every item you must provide a complete ingredient list (in descending order by weight) and honest allergen information, and keep both up to date whenever a recipe changes. Dietary tags are filters, not guarantees — you must never describe an item as "allergen-free", "nut-free", or similar, because cross-contamination cannot be ruled out in a home or shared kitchen, and ShobShob does not check any kitchen's allergen controls. Dietary tags are limited to the options ShobShob offers and are shown to customers as reported by you; ShobShob does not check them. You may not list alcohol, cannabis, tobacco, meat or dairy products you are not permitted to sell, or any item whose sale from your kitchen is prohibited by law. You must not claim to hold a licence, permit, approval, or certification unless the claim is accurate, current, and within its actual scope, and you must not claim or imply that ShobShob has certified, inspected, or endorsed you or your food, or that marketplace approval is a government, safety, or compliance approval. Your business name, story, photos, listings, review replies, and store updates are public. Do not include your street address, house or unit number, postal code, or directions to your home or kitchen in them; do not invite customers to come to your door without an order; do not ask for cash, e-transfer, or any other payment outside ShobShob; and do not offer to negotiate prices. Your business name must not contain swear words or insults, and must not suggest that it is ShobShob, another business or a public body, or that ShobShob or anyone else has approved, verified or licensed your kitchen. ShobShob may block, hide, or ask you to change public content that appears to do any of these things, and may pause a listing until it is corrected. You grant ShobShob a non-exclusive, royalty-free licence to display, reproduce, and promote your business name, story, photos, and listings on the platform. ShobShob will ask your permission before using them in its own marketing outside the platform. You keep ownership of your content and can end this licence for future use by removing the content or closing your account.

Higher-risk food. Some food carries a higher food-safety risk. Food counts as higher-risk if you declare it so, it needs refrigeration or is served chilled, frozen, or hot, it is made with a special process you declare, it is listed in the Savoury Meals category, or our automatic check flags it or cannot classify it. Canning or pickling is not a special process for this purpose when you list the food in the Jams & Pickles category, it is a jam or a pickle, and it contains no egg, fish or meat; such food must still meet Alberta's acidity and other requirements for it, and it is higher-risk if any other part of this definition applies. You may only publish higher-risk food on your menu, or quote it on a custom request, while ShobShob holds for you both the number and an uploaded copy of a current Alberta Health Services food handling permit, and you have given the permitted-establishment confirmation in the app: that the food is prepared in the food establishment that permit covers. Our team then records only the permit holder or operator, the premises, the permit's current term and any product scope shown on the document. That record does not check the permit with the issuing authority, authenticate it, or approve your food, recipe, ingredients, premises or fulfilment method. Higher-risk food cannot be published, quoted or accepted once the recorded term has ended. A listing our check does not rate as low risk also needs a review by the ShobShob team before it can be published; that review does not replace the permit. We may refuse, hide, or pause a listing where any of these is missing. Our automatic check looks only for particular words that suggest a higher risk: an item it does not flag has not been confirmed as low risk, and your responsibility for the safety of the food you prepare is unchanged. For menu orders, the permit is checked again when you accept an order, when the customer pays, and before the order is confirmed.

5. Orders & fulfilment

• Accepting orders. You review every order and accept or decline it first. For a scheduled order, no charge is made before you accept, and the customer is asked to pay once you have accepted. An Available now order works a little differently: the customer authorizes their card at checkout, which places a temporary hold, and you have 20 minutes to accept or decline. Accepting captures that hold; declining or letting the 20 minutes lapse releases it, so the customer is not charged. For a scheduled order, you have up to two response hours, counted only between 8:00 a.m. and 10:00 p.m. Calgary time: an order placed outside those hours starts its timer at the next 8:00 a.m., and a timer that reaches 10:00 p.m. pauses until 8:00 a.m. The response deadline ends at least 30 minutes before the scheduled fulfilment time, so that the customer has at least 15 minutes to pay; customers cannot schedule an order less than 45 minutes ahead. If you do not respond by the applicable deadline, the request is automatically cancelled. Accept only orders you can actually fulfil at the scheduled time.
• Payment. For a scheduled order the customer pays after you accept: the customer's card is first authorized on your connected account, and ShobShob captures the payment once Stripe reports that the billing postal code the customer entered matches their card; a hold whose postal code does not match, or cannot be checked, is released and the customer may try again while their time to pay lasts, up to three failed checks. The order is confirmed once payment succeeds in time; if ShobShob cannot confirm a payment in time, it pauses the order, which is then not confirmed to you (see section 9). For an Available now order the customer authorizes a hold at checkout and Stripe captures it to your connected account when you accept. An Available now hold whose postal code does not match, or cannot be checked, is released before the order reaches you. Either way, a customer is never charged for an order you did not accept — a scheduled order takes no payment until you accept, and an Available now hold is released if you decline or do not respond in time. If a card is nonetheless charged for an order that was never confirmed to you, section 9 applies. For a scheduled order the customer has a limited time to pay once you accept — normally 60 minutes, and less when the pickup or delivery time is near, because that payment window always closes at least 15 minutes before the pickup or delivery window starts; if they do not pay within it, the order is cancelled automatically, nothing is charged, and you have no obligation to fulfil it. For the same reason you cannot accept a scheduled order when too little time remains before the scheduled pickup or delivery; the system will decline the acceptance. ShobShob captures and releases these holds; please do not capture or release a customer's hold yourself in your Stripe Dashboard. A hold you capture there that did not pass the billing postal-code check, including one ShobShob had not yet checked, is not a confirmed order, and neither is a payment captured in the other cases section 9 lists: ShobShob pauses the order and records a full refund request for you to issue in your Stripe Dashboard (see section 9).
• Preparing & handoff. Move the order through its stages (confirmed → preparing → ready → completed) so the customer is kept informed. Prepare the food fresh, package it appropriately, and have it ready at the scheduled pickup time.
• Your address. Your exact address is kept private. For pickup orders, it is shared with the customer only after the order is confirmed and paid. Before that, customers see only an approximate area. If you turn on delivery, we use your exact address privately in our systems to check that a customer's delivery address is inside one of the delivery bands you have set and to work out the fee for that band. The customer is shown only whether you deliver to them and that fee; we do not show them the distance or your exact address. Where your bands have different fees, the fee shows which of your published bands the customer falls in.
• Customer cancellations. Customers may cancel free of charge before you mark the order "Preparing". If the customer had not yet paid, nothing is charged. If the order was already paid, we notify you to refund the customer through your Stripe Dashboard (see §9). After "Preparing", cancellations are handled case by case through support.
• No-shows. If a customer does not pick up, the order auto-completes two hours after the end of the pickup window and you keep the payment.
• Daily limits, days offered & deals. If you set a daily limit, the platform stops taking orders at the cap. Items offered only on certain days can only be scheduled for those days. An end-of-day deal price you set applies until midnight (Calgary time) that day and must be lower than the regular price; it is charged on orders placed while the deal is live for pickup or delivery that same day. An order for a later day is charged the regular price.
• Fulfilment. Orders are customer pickup from your kitchen or — if you turn on delivery in your dashboard — delivery performed by you, within the distance bands and at the delivery fees you set. Delivery is entirely your responsibility and at your own cost and risk; ShobShob does not provide delivery services. For delivery orders, the customer's delivery address is shared with you only after the order is confirmed and paid, and ShobShob does not show your address to the customer in the app or in ShobShob emails; anything you print on your own labels or packaging is your responsibility.

6. Custom orders (request → quote)

If you turn on custom requests in your dashboard, customers can ask you to quote a bespoke item (for example a celebration cake). Custom orders work differently from regular orders in the following ways; everything else in this Agreement applies to them equally.

• Requests & quotes. A customer request is an invitation, not an order — you may quote or decline (please do either promptly). Your quote must state the all-in price, what is included, the ingredients you will use, whether the food must be kept refrigerated or frozen, and the date and time the item will be ready for pickup, and you must classify its GST status honestly (a whole cake or other basic grocery is typically zero-rated; single servings and prepared/ready-to-eat items are taxable). Review the customer's stated allergies before quoting; your allergen responsibilities in sections 3 and 4 apply in full. We check what you write together with the request type and the customer's written notes (not their allergy notes or the options they pick), and the higher-risk food rule in section 4 applies. A quote whose wording our automatic check reads as a preserving process (for example canned, pickled, or fermented food) or as too vague to classify (for example "family recipe" or "various spices") cannot be sent; the check looks for particular words only. Describe the ingredients specifically, or decline the request if it is the customer's own description that prevents it.
• Quote validity. Every quote is valid for 48 hours and lapses automatically after that. You may send a fresh or revised quote at any time before the customer accepts; sending a new quote replaces the old one and restarts the 48-hour window.
• Payment on acceptance. When the customer accepts your quote, an order is created and they pay the full quoted price (plus GST where applicable). They have a limited time to pay — normally 60 minutes, and less when your ready-by time is near, but never less than 15 minutes, so a quote cannot be accepted in the last 30 minutes before its ready-by time — and the order is confirmed once their payment succeeds in time; the same postal-code check applies; if ShobShob cannot confirm a payment in time, it pauses the order, which is then not confirmed to you (see section 9); if they do not pay in time, it is cancelled automatically and nothing is charged. There is no separate seller accept step and no deposit or balance-at-pickup. By sending a quote you commit to fulfilling it if the customer accepts it within its validity window and then pays in time.
• Customer cancellation. The customer may cancel a confirmed custom order up to 72 hours before the pickup time for a full refund; we notify you to issue that refund in your Stripe Dashboard (see §9). Within 72 hours of pickup the payment for a confirmed order is yours and cancellation is no longer automatic; any dispute goes through support under section 9, and nothing in this section limits a customer's non-waivable rights under Alberta consumer law.
• If you cancel. If you cancel an accepted custom order at any time or fail to fulfil it, you must refund the customer in full through your Stripe Dashboard. Repeated cancellations of accepted custom orders may lead to suspension under section 13.
• Fees & taxes. ShobShob's commission (10%, or 0% while an offer in section 7 applies to your kitchen), Stripe processing fees, and the GST rules in sections 7 and 8 apply to the quoted price the same way they apply to menu sales; the commission rate is the one that applies to your kitchen when the customer accepts your quote. Custom orders have no tip line. Price your quotes to cover commission, taxes, Stripe fees, ingredients, and your labour.
• Stay on-platform. Keep request questions and answers in ShobShob messaging, and never direct a customer to pay you outside the platform for a custom order arranged through it.

7. Payments, commission & payouts

• Stripe account required. Payouts run through Stripe Connect. Before you start Stripe onboarding, you tell us whether you are registered for GST (see section 8); we then send your kitchen's name and your email address to Stripe, with a ShobShob account reference, to begin setting up your account. You must complete Stripe's onboarding (identity verification and bank details) before you can receive orders, keep that information current, and promptly fix your details if a payout fails. While Stripe payouts are not enabled on your account, your kitchen may be shown but cannot take orders. Stripe's own terms apply to your Stripe account. Stripe onboarding does not confirm that you hold any City, AHS, or other regulatory credential.
• Direct payment to you. Each charge is processed directly on your Stripe account — customer funds settle to you, not to ShobShob. Stripe pays out to your bank on its automatic rolling schedule.
• Commission. ShobShob deducts a 10% commission on your food subtotal (0% while an offer at the end of this section applies to your kitchen) — never on a delivery fee you set, and never on tips — plus GST on that commission where applicable (GST is charged on the commission when you are GST-registered; it is not charged where ShobShob is the deemed supplier for your food GST under section 8), collected automatically as an application fee on each charge. The commission is a fee you pay ShobShob for marketplace services; it is not added to the customer's price. Each order keeps the commission rate that applied to your kitchen when the customer placed it (for a custom order, when the customer accepted your quote), even if an offer ends before the order is paid or fulfilled.
• Payment processing. You bear Stripe's payment-processing fee (approximately 2.9% + $0.30 per payment, set by Stripe and subject to change by Stripe). Because it applies to the whole charge, it also applies to the tip portion.
• Tips. 100% of tips go to you; ShobShob takes no share of tips.
• Worked example — a $100 order in Alberta from a GST-registered seller at the standard 10% commission: minus $10.00 commission, minus $0.50 GST on the commission, minus approximately $3.20 Stripe processing = about $86.30 to you, plus any tip. While an offer in this section applies to a kitchen, the same order has no commission and so no GST on it: about $96.80 to you, plus any tip. Price your menu to cover commission, taxes, Stripe fees, ingredients, packaging, and your labour.
• Errors. If an amount is over- or under-collected because of a platform error, you authorize us to correct it via Stripe and we will show the correction in your dashboard.
• First-month offer. ShobShob's commission on your orders is 0% for your first month of sales: the 30 days that start when a customer first pays for one of your orders. After that, the standard commission in this section applies. Whether the offer applies is decided when each order is placed (for a custom order, when the customer accepts your quote). Stripe's processing fees still apply, and so does the GST ShobShob collects and remits as deemed supplier (section 8). The offer is given once for each kitchen and each seller: a seller who has had it does not get it again by opening another kitchen or account. ShobShob will show the date your first month ends in your dashboard.
• Kitchens that joined before November 10, 2026. If your kitchen was accepted onto ShobShob before that date and before customer ordering first opened, the earlier Launch offer also applies to you: ShobShob's commission on your orders is 0% until both of these have happened: (a) customers have paid for 10 of your orders, and (b) 90 days have passed since customer ordering first opened. Orders that are refunded in full do not count toward the 10. You pay the lower commission; the offers do not add together or extend each other.
• Partner offers. ShobShob may work with organizations, such as a shared commercial kitchen, that refer sellers to ShobShob. If you apply with such an organization's partner code before the joining deadline shown with its offer, or ShobShob records that code for you before that deadline, a partner offer applies to your kitchen. ShobShob's commission is then 0% on your first qualifying orders, up to the number of orders and for the period shown with the offer when you apply and in your dashboard. Both count from your first paid order. A qualifying order is one a customer has paid for that has not been cancelled or refunded in whole or in part; whether the offer applies is decided when each order is placed. A partner code is recorded once for each kitchen and cannot be changed. If more than one offer in this section applies, you pay the lower commission; the offers do not add together or extend each other. A partner offer does not change Stripe's processing fees or the GST ShobShob collects and remits as deemed supplier (section 8). ShobShob does not pay the referring organization for referring you, and tells it only how many kitchens joined with its code and their combined results, never your contact details or your own sales.

8. Taxes

• Your income. You are responsible for reporting your business income and paying your own income tax, CPP, and any other amounts required of an independent business.
• GST on food. GST applies per item: basic groceries are zero-rated, most prepared/ready-to-eat food is taxable. You must set each item's tax status honestly when you list it.
• If you are GST-registered: you collect and remit the GST on your taxable food sales, and you must give us your valid GST number and keep it current. GST on ShobShob's commission is charged to you and is generally recoverable by you as an input tax credit.
• If you are not GST-registered: Canadian platform rules make ShobShob the deemed supplier for GST on your taxable food sold through the platform — ShobShob collects that GST from the customer and remits it to the CRA. It never forms part of your proceeds.
• Registration threshold. If your taxable sales exceed the CRA small-supplier threshold ($30,000 over four consecutive calendar quarters, or in a single quarter), you are generally required to register for GST. You must tell us promptly when you register or become required to register, because it changes who collects the tax on your sales.
• Tax information. Canada's tax rules can require ShobShob to report sales made through the platform. We ask for your tax identity information (legal name, entity type, date of birth for individuals, Social Insurance Number, Business Number or CRA trust account number depending on the entity type, province of tax residence (currently Alberta only), and primary residence or registered-office address) only once your sales in a calendar year come near the level at which those rules apply to you: at present, when you reach 20 paid orders or $2,000 of sales in the year. We ask on your payouts page, never by phone, text, message or email reply. If your sales reach 30 paid orders or pass $2,800 in the year and we do not have this information, we pause new orders to your kitchen until you provide it; orders you have already accepted are not affected. We may change these levels if the tax rules or their interpretation change, and we will tell you if we do. Providing accurate information is a condition of continuing to take orders past that level, and you must tell us promptly if it changes. It is stored with restricted access and used for tax reporting and related tax administration, and we use your address to keep it out of text you publish. See the Privacy Policy for how long it is kept.

9. Refunds, disputes & chargebacks

• You issue refunds; ShobShob does not move your money. Because you are the merchant of record and your sale proceeds settle to your own Stripe account, refunds of the sale are issued by you, in your Stripe Dashboard. When a customer cancels a paid order, an order is cancelled, or a support decision calls for a refund, ShobShob records a refund request and notifies you to process it in Stripe. ShobShob also records a full refund request, without waiting for anyone to ask, when a customer's card is charged for an order that was never confirmed to you: an Available-now order you did not accept within your time to accept but whose payment was captured afterwards (including a capture that cannot be shown to have been made in time), or an order ShobShob had paused because it could not confirm the payment in time and whose payment then went through, or a card hold that did not pass the billing postal-code check but was captured anyway (for example in your own Stripe Dashboard), or a payment captured while your Stripe account could not receive payouts or was no longer the Stripe account connected to your kitchen on ShobShob, or a hold captured for less than the order total, or a payment captured while your kitchen could not take the order (for example, it was suspended, or ShobShob had no current record of an AHS food handling permit the order needs), so that ShobShob could not confirm the order. ShobShob does not withdraw, reverse, or transfer your funds. A refund is reflected as complete only once Stripe reports it.
• Stripe does not automatically return ShobShob's commission when you refund a charge. ShobShob may separately return some or all of its own commission under its policies; that adjustment affects only ShobShob's fee, never your sale proceeds.
• Customer complaints after preparation has started go through ShobShob support. We review each case with both parties and may decide that a full or partial refund is warranted where we reasonably conclude the order was not fulfilled as described, was unsafe, or otherwise breached this Agreement, and will ask you to issue it from your Stripe Dashboard. We do not ask you to refund for a customer's simple change of mind after preparation started.
• As merchant of record, you bear card chargebacks and their outcomes under Stripe's rules. ShobShob provides first-level support and evidence from the order record (timestamps, pickup confirmation, communications) to help you contest unjustified chargebacks.

10. Reviews & conduct

Customers can rate and review completed orders. You must not write or procure fake reviews, review your own kitchen, offer incentives for positive reviews, or retaliate against customers for honest reviews. Treat customers respectfully in all communications. We may remove reviews that violate our policies, and may remove listings or suspend accounts for manipulation or abuse.

11. Customer information & privacy

Order details and customer contact information are provided to you for one purpose: fulfilling the order. You must not use customer personal information for marketing or any other purpose, must not add customers to mailing lists, must not sell or share their information, and must protect and then delete any customer information you hold outside the platform once it is no longer needed for the order or a legal obligation. Your own personal information — including your exact address (shown only to a pickup customer once that order is confirmed and paid) and your tax information — is handled as described in the Privacy Policy.

12. Insurance

You are responsible for insuring your business. If you cook in a home kitchen, standard home insurance policies typically exclude business activities — we strongly recommend that you obtain home-based-business and product liability insurance appropriate to food preparation, and confirm with your insurer that selling food from your kitchen is covered. If you cook in a commercial or shared kitchen, confirm with your insurer and the kitchen's operator that your own business's food preparation and sales are covered; the kitchen's insurance may not cover your business. ShobShob does not provide insurance and its marketplace fees do not include any. ShobShob does not currently require every applicant to upload a product-liability policy, but may require evidence for a particular activity or approved scope. If you deliver orders yourself, you must maintain and provide evidence on request of vehicle coverage that permits the business use.

13. Suspension & removal

We may pause your kitchen (a routine pause — your listings are hidden and new orders stop, while in-flight orders finish) or suspend it for safety (in which case we may also cancel in-flight orders and require you to refund affected customers) where reasonably necessary — for example on a food-safety concern, a lapsed licence or permit, a failure or refusal to provide requested proof, invalid, expired, contradictory, altered, or falsified proof, suspected fraud, review manipulation, repeated fulfilment failures, any breach of this Agreement, or where we reasonably believe that you, or anyone acting for your kitchen, are doing something illegal on or through ShobShob or in the food business you run through it (for example, selling food you are not legally permitted to sell, or selling without a licence or permit that applies to you). We do not need a finding by a court or a regulator before we act, and we may end this Agreement under section 14 for the same reason. We will tell you the reason and what is needed to be reinstated, except where the law prevents it or an immediate safety response is reasonably necessary. You may pause your own listings or stop selling at any time from your dashboard.

14. Term & termination

This Agreement applies from the day you sign up to sell on ShobShob and continues until ended. You may end it at any time by ceasing to sell and deleting your account; we may end it on notice to you. Orders already accepted must still be fulfilled or refunded. Sections that by their nature survive — including fees owed, taxes, tax reporting for past periods, customer-data restrictions, indemnity, and liability — survive termination. On account deletion, your data is handled as described in the Privacy Policy (anonymized order records are retained for tax and accounting obligations).

15. Indemnity & liability

You will indemnify and hold harmless ShobShob, its directors, officers, and employees from claims, damages, penalties, and costs (including reasonable legal fees) arising from the food you prepare and sell, your breach of this Agreement, your failure to identify, obtain, maintain, or comply with an applicable requirement, any false attestation, falsified or altered document, or other misrepresentation you provide, your violation of law (including food-safety, licensing, labelling, and tax law), or your negligence, except to the extent a claim results from ShobShob's own negligence, wilful misconduct, breach of this Agreement, or non-waivable legal duty. To the maximum extent permitted by applicable law, ShobShob's total liability to you for any claim connected to the marketplace is limited to the total commission ShobShob earned from your sales in the three months before the claim arose. ShobShob does not guarantee order volume, customer demand, search placement, or uninterrupted availability of the platform. Nothing in this section excludes or limits a liability that applicable law does not permit us to exclude or limit.

16. Changes to this Agreement

We may update this Agreement from time to time. Each version is posted on this page with its version and date. For a material change (including any change to the commission rate), we will notify you in the app or by email with reasonable advance notice and ask you to accept the updated version; until you accept it, we may hide your listings and you may not be able to receive new orders. Changes that are not material take effect when the updated version is posted. If you do not agree, stop selling and end the Agreement under section 14.

17. General

This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta. If a provision is found unenforceable, the rest remains in effect. You may not assign this Agreement; the seller account is personal to you and your business. This Agreement, together with the Terms of Service, Privacy Policy, and the attestations and disclosures you confirm during onboarding, is the entire agreement between you and ShobShob about selling on the marketplace. Questions: info@shobshob.com (or support@shobshob.com for privacy, data-rights, or incident matters), or by mail at 150 Evergreen Mount SW, Calgary, AB T2Y 0L8.